We typically process and ship your order within 3 business days and provide a tracking number whenever possible.
Domestic Shipping
Most orders within New Zealand are shipped using reliable courier services and are expected to arrive within 5–8 business days. Overall, please allow 10–14 days for your order to be delivered after it is placed.
International Shipping
Orders to international locations are shipped via trusted carriers such as FedEx, DHL, or similar providers. International deliveries generally take 2–3 weeks from the date the order is placed. Please note that customs duties, tariffs, or taxes may apply depending on your country’s regulations. If customs fees are required, the shipping provider will contact you for payment before delivery. These fees are not included in the cost of your order or shipping. Hue Art is not responsible for reimbursing customs duties or taxes.
Additional Considerations
Delays caused by natural disasters, holidays, or other unforeseen events may impact shipping times.
Packaging and Special Shipping
Artwork requires special packaging to ensure safe transport due to its fragile nature. Custom boxes are made for each piece, with additional reinforcement for larger items. These packaging costs are included in your shipping fee. For pieces larger than 48W x 48H inches or equivalent dimensions, freight shipping is required, which may involve additional fees and paperwork—especially for international destinations. We strive to make the process as seamless as possible for all customers.
For any shipping-related inquiries, please contact us at office@hue.art.